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Terms and Conditions

Terms and Conditions

By booking a stay with Prime Vacation Rentals,  you agree to the following terms and conditions. These policies are in place to ensure a secure, enjoyable, and respectful experience for all guests and property owners.

Booking and Fees

  • All reservations must be made via authorized booking platforms such as Booking.com, Expedia, Airbnb, VRBO, and TripAdvisor.
  • Our website is intended for inquiries, availability checks, and guest support only.
  • A cleaning fee is applied to every booking.
  • Certain properties may require a refundable damage deposit, equal to one night’s stay, as noted on the booking platform.

Payment Methods & Policies

  • Accepted Payment Methods: We accept major credit cards, bank transfers. Payment details will be displayed on the booking platform.
  • Standard Rate Policy: Full payment is required within 24 hours of check-in or check-out for verified customers.
  • Promotional Rate Policy: Full payment is required at the time of booking to secure the reservation.
  • Non-Refundable Rates: Full payment is final and must be completed within 72 hours of booking.

Cancellation Policy

  • Standard Rate: Free cancellation available up to 7 days before check-in.
  • Non-Refundable Rate: All bookings are final, and no refunds will be issued.
  • Refunds (if applicable): Eligible refunds will be processed within 3-5 business days.

Please review the cancellation terms displayed on your booking platform.

Check-in and Check-out

  • Check-in: 4:00 PM
  • Check-out: 12:00 PM
  • Late Check-out: Upon request and subject to availability.

📩 Self-check-in instructions, emergency contacts, and property details will be sent 3 days before your arrival.

Property Use and Restrictions

  • No Smoking: Smoking is strictly prohibited. Violations will result in a $500 fine.
  • No Pets: Unauthorized pets on the premises will result in a $500 fine and immediate eviction.
  • Noise Policy: Please maintain reasonable noise levels, especially after 10:00 PM.
  • Property Care: Guests must respect the property and its furnishings to ensure a quality experience for future guests.
 

Additional Policies

  • Foreign Transactions: Additional banking fees related to international payments will be the guest’s responsibility.
  • Photography/Videography: Professional photography or videography is not permitted without prior written approval.
 

Additional Charges

  • Fees may apply for excessive cleaning, missing linens, or property damage (e.g., upholstery stains, broken items).
 

Sheets and Towels

  • All properties include fresh linens and towels. Fees may apply for missing or damaged items.
 

Limitation of Liability

Prime Vacation Rentals is not responsible for lost or stolen items, injuries, damages, or delays beyond its control. Guests assume full responsibility for activities such as swimming, hiking, or using equipment at the property.

Condition of Rental

  • Guests are expected to return the property in the same condition as check-in, excluding normal wear and tear.
  • All damages or incidents must be reported immediately.
 

Privacy Policy

  • Personal Data Collection: Used strictly to process reservations and enhance guest service.
  • Data Protection: We use industry-standard security measures to safeguard all information.
  • SMS Consent: By providing your phone number, you agree to receive SMS updates related to bookings, check-ins, and customer service. To opt out, reply STOP to any message at any time.

For more details, please refer to our full Privacy Policy.

By finalizing your reservation with Prime Vacation Rentals, you confirm that you have read, understood, and accepted these terms. Our team is committed to making your stay secure, seamless, and unforgettable.