At Prime Vacation Rentals, we strive to offer a smooth and flexible booking experience. We understand that travel plans can change, so this policy outlines the terms for cancellations, modifications, and refunds based on your selected rate.

Cancellation Policy by Rate Type

Standard Rates

• Free cancellation available
• No advance payment required at the time of booking

Flexible Rates

• Cancel free of charge up to 7 days before check-in
• Cancellations made within 7 days of arrival will incur a fee equivalent to one night’s stay

Non-Refundable Rates

• All bookings are final and non-refundable
• Please read all terms carefully before booking under this rate

Refunds (if applicable)

• Eligible refunds will be processed within 3–5 business days to the original payment method

Reservation Modifications

Changes More Than 7 Days Before Check-In:

• You may modify your reservation dates or switch to another available property
• Subject to availability and any rate differences will be applied accordingly

Changes Within 7 Days of Check-In:

• Modifications are subject to approval and availability
• May incur additional charges, based on new dates or property type
• Prime Vacation Rentals reserves the right to accept or deny changes at its discretion

Force Majeure Clause

In the event of unexpected circumstances beyond your or our control (such as natural disasters, government restrictions, or medical emergencies), we may allow cancellations or changes with either a full refund or a credit for a future stay, evaluated on a case-by-case basis.

Policy Changes

Prime Vacation Rentals reserves the right to update or modify this policy at any time. Guests will be notified in advance of any significant changes. By confirming your booking, you agree to the terms outlined in the most current version of this policy.

Contact Us

If you have any questions or need help with cancellations or modifications, please reach out to us:

Prime Vacation Rentals 
Email: helpdesk@primevacationrentals.com
Phone: (888) 315-5649

Additional Note

For complete terms regarding your stay, please review our official Rental Agreement. It contains important details that will help ensure a smooth and transparent experience.